RoCo^®

Privacy Policy

Effective Date: May 27, 2026

Last Updated: May 27, 2026

1. Introduction

Liquid Ion Solutions, LLC-d/b/a- RoCo^® (“RoCo,” “we,” “us,” or “our”) is a supplier of ionic liquids, metal salt electrolytes, and advanced materials headquartered at 1816 Parkway View Dr., Bldg. 18, Pittsburgh, PA 15205. We operate roco.global (the “Site”), an e-commerce platform serving research institutions, industry professionals, and commercial customers worldwide.

This Privacy Policy explains what personal information we collect, how we use and protect it, and your rights with respect to that information. By visiting our Site, creating an account, placing an order, or contacting us, you agree to the practices described in this Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily submit when you:

Create an account: name, email address, password (hashed), company/institution name, and billing/shipping address.
Place an order: billing and shipping address, phone number, payment information (processed securely by our payment processor — we do not store full card numbers), and order details.
Contact us via email or the contact form: name, email, phone number, and any information you include in your message.
Subscribe to our newsletter: email address and, optionally, your name and area of interest.
Request a consultation, R&D services, or custom synthesis: company name, technical requirements, and any other details you provide.
Sign an NDA through our website: name, company, and signature data.

2.2 Information Collected Automatically

When you visit our Site, we and our third-party service providers automatically collect:

Log data: IP address, browser type and version, operating system, referring URL, pages visited, and date/time stamps.
Device information: device type, screen resolution, and browser settings.
Analytics data: page views, session duration, navigation paths, and user interactions, collected via Google Analytics (Google Tag Manager ID: GTM-PPNSF7X2).
Cookies and similar technologies: session cookies for shopping cart functionality, preference cookies, and analytics cookies. See Section 6 for more detail.

2.3 Information from Third Parties

We may receive information about you from:

Payment processors (e.g., Stripe, PayPal) for fraud prevention and transaction verification.
Google Merchant Center and Google Shopping, if you arrive at our Site through a Google Shopping listing.
Our distribution partners, such as IoLiTec, in connection with fulfillment of orders.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Order Fulfillment and Customer Service

Processing and fulfilling your orders for ionic liquids, metal salts, battery materials, precursors, and other products.
Communicating with you about your orders, including shipping confirmations, tracking, and delivery updates.
Responding to inquiries, returns, and support requests.
Coordinating custom synthesis, R&D, and consultation engagements.

3.2 Account Management

Creating and maintaining your customer account.
Authenticating your identity when you log in.
Storing your order history and preferences.

3.3 Marketing and Communications

Sending our Materials World newsletter and product updates, if you have opted in.
Notifying you about new products, services, or promotions relevant to your interests.
You may opt out of marketing emails at any time by clicking “Unsubscribe” in any email or by contacting us at info@roco.global.

3.4 Site Improvement and Analytics

Analyzing how visitors use our Site to improve functionality, content, and user experience.
Monitoring Site performance and diagnosing technical issues.

3.5 Legal and Compliance

Complying with applicable laws and regulations, including export control laws relevant to the sale of specialty chemicals.
Maintaining records required by applicable tax, financial, and regulatory authorities.
Protecting our legal rights and those of our customers and partners.

4. Legal Basis for Processing (International Customers)

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar data protection laws, we process your personal information under the following legal bases:

Contract performance: Processing necessary to fulfill your order or provide requested services.
Legitimate interests: Analytics, fraud prevention, and improving our Site, where these do not override your privacy rights.
Legal obligation: Compliance with applicable laws, including export controls and tax regulations.
Consent: Marketing communications and non-essential cookies, where we have obtained your consent.

5. How We Share Your Information

We do not sell your personal information. We share it only in the following circumstances:

5.1 Service Providers

We share information with trusted third parties who assist us in operating our business, including:

Payment processors (to handle transactions securely).
Shipping carriers (to deliver your orders).
Email marketing platforms (to send newsletters and transactional emails).
Web hosting and IT service providers.
Google (Analytics, Tag Manager, Merchant Center, and Shopping services).
IoLiTec (our North American distribution partner, as relevant to order fulfillment).

All service providers are contractually required to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of RoCo, our customers, or others.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

We use the following types of cookies:

Essential cookies: Required for the Site to function, including shopping cart, session management, and login functionality. These cannot be disabled.
Analytics cookies: We use Google Analytics (via Google Tag Manager) to collect aggregated, anonymized data about how visitors use our Site. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.
Preference cookies: Remember your settings and preferences for a better experience.

You can manage or disable non-essential cookies through your browser settings. Note that disabling cookies may affect Site functionality, including the ability to add items to your cart or log in to your account.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including:

Account information: For the duration of your account and for a reasonable period thereafter.
Order records: For at least 7 years, as required by applicable tax and financial recordkeeping laws.
Marketing preferences: Until you opt out or withdraw consent.
Log data: Typically 12–24 months.

When personal information is no longer needed, we securely delete or anonymize it.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include:

HTTPS encryption on all pages of our Site.
Secure payment processing through PCI-compliant payment processors (we do not store full credit card numbers).
Access controls limiting employee access to personal information on a need-to-know basis.
Regular review of our security practices.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

RoCo is based in the United States. If you access our Site from outside the US, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

For customers in the EEA or UK, we ensure appropriate safeguards are in place for international transfers, such as standard contractual clauses approved by the relevant regulatory authority. If you have questions about international transfers, contact us at info@roco.global.

10. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

10.1 All Users

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to legal retention requirements.
Opt-out of marketing: Unsubscribe from marketing emails at any time.

10.2 California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

The right to know what personal information we collect, use, disclose, and sell (we do not sell your information).
The right to delete personal information we have collected from you.
The right to correct inaccurate personal information.
The right to opt out of the sale or sharing of personal information (not applicable — we do not sell personal information).
The right to non-discrimination for exercising your privacy rights.

To exercise your California rights, contact us at info@roco.global or 724-315-9170.

10.3 EEA/UK Residents (GDPR/UK GDPR)

In addition to the rights above, EEA and UK residents have the right to:

Restrict processing of your personal information in certain circumstances.
Data portability: receive your personal information in a structured, machine-readable format.
Object to processing based on legitimate interests.
Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at info@roco.global. We will respond within 30 days (or within the timeframe required by applicable law).

11. Children’s Privacy

Our Site and products are intended for professional, research, and commercial use by adults. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly. If you believe we have collected information from a minor, please contact us at info@roco.global.

12. Third-Party Links and Services

Our Site may contain links to third-party websites, including scientific publications, partner organizations, and distribution networks. This Privacy Policy applies only to roco.global. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal information.

13. Google Merchant Center and Google Shopping

RoCo participates in Google Merchant Center and displays products on Google Shopping. In connection with this participation:

Google may retrieve and analyze publicly available product data from our Site, including product names, descriptions, prices, and images, to display our listings on Google properties.
If you arrive at our Site through a Google Shopping listing, Google’s privacy policy (policies.google.com/privacy) governs the data collected by Google in connection with your use of Google services.
We use Google Tag Manager (GTM-PPNSF7X2) and Google Analytics on our Site. You can opt out of Google Analytics as described in Section 6.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this page. For significant changes, we may also notify registered users by email.

We encourage you to review this Policy periodically. Your continued use of our Site after any changes constitutes your acceptance of the updated Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

RoCo

1816 Parkway View Dr., Bldg. 18

Pittsburgh, PA 15205

Email: info@roco.global

Phone: 724-315-9170

Website: roco.global

We aim to respond to all privacy-related inquiries within 30 days.