At RoCo, we are comitted to delivering high-quality products and responsive support. If you experience any issues with you order, please contact us and we will work with you to find the best resolution.
Return Eligibility
- Custom synthesized products are not eligible for return due to their tailored nature.
- All other return requests are evaluated individually, with consideration for product type, condition, and reason for return.
Fees & Timeline
- Approved returns are subject to a 20% processing fee.
- Returns must be initiated within 30 days of receiving your order.
How to Request a Return
To begin a return or report an issue, email us at info@roco.global with:
- Your order number
- A brief description of the issue
- Any relevant photos or documentation
We will respond promptly and guide you through the next steps.